help

Help
Page FAQ

Questions

1.
What is required to play these games?

2.
Nothing happens when the flashing "Start Game"
image is clicked. Why?

3.
What should I do if a game doesn’t finish loading?

4.
What should I do if a Java game doesn’t begin loading?

5.
I can’t see the entire game area on my monitor. What should
I do?

6.
A game freezes or crashes my browser. What should I do?

7.
The games work on my home computer but not at my office.
Why?

8.
The graphics don’t look correct. What should I do?

9.
Are cookies being used with these games? How do I enable
cookies?

10.
The game has finished loading but doesn’t start. What should I do?

Answers

Your computer
will need three plug-ins (Java, Flash and Shockwave) to play these games.
Some web browsers (like Internet Explorer, AOL or Firefox)
might have Java, Flash or Shockwave already pre-installed. If you need
one or more plug-ins then you can find links listed below. Occasionally
while loading a game, you will be asked to upgrade your current Shockwave
or Flash player. This will allow you to play games that utilize the
newest technology.

Shockwave
games
: Get the latest free version of the Shockwave player

Flash games: Get the latest free version of the
Flash player



Java games: Get the free download for the Java
plug-in



Problems playing Java games?
Make
sure the JIT (Just In Time) compiler is enabled. Here’s how:

For
Internet Explorer 5 & 6
: On your
browser click Tools on the menu bar, then Internet Options and once
more on the Advanced tab. Scroll down to Microsoft VM or Java VM and
make sure the "JIT compiler" box is checked. Then click Apply.

For Internet Explorer 4: On your browser click View on
the menu bar, then Internet Options and once more on the Advanced tab.
Scroll down to Java VM and make sure the "JIT compiler" box
is checked. Then click Apply.

For Firefox:
On your browser click Tools on the menu bar, then Options and once more
on the Web Features tab. Make sure that the box next to "Java enabled"
is checked and click Apply.



1.
What is required to play these games?

A. If you are
using a program that blocks pop-up banners then the games will NOT work
because they require JavaScript to open the game window. Try disabling
your Pop-Up Killer program before playing
these games.

B. Your browser security setting might be set too high. Please use the
“Medium” setting which is the default setting for Internet Explorer and
will allow you to play the games.

At the top of your Internet Explorer browser click on Tools, then click
Internet Options. Now click on the Privacy tab, then move the slider to
“Medium” for the security zone setting.


2.
Nothing happens when the flashing "Start Game" image is clicked.
Why?

Most games should
take about 2 minutes to load when using a 56K modem. If a game doesn’t
load properly, it’s possible that the cache memory is full. Here’s how
to clear the cache:

Windows PC

Internet Explorer 5 & 6
At the top of your browser click Tools… then Internet Options… then
the General tab… then find Temporary Internet Files: Click the ‘Delete
Files’ button then OK. Now open a new Internet browser window and try
playing the game again.

Internet Explorer 4
At the top of your browser click View… then Internet Options… then
the General tab… then find Temporary Internet Files: Click the ‘Delete
Files’ button then OK. Now open a new Internet browser window and try
playing the game again.

AOL
1. Go to the “My AOL” button at the top of your AOL browser. This will
bring up the your “My AOL” menu. In your “My AOL” menu, you should see
several menu items, one of which is the “Preferences” item.
2. Select “Preferences”. The “Preferences” dialog now appears with all
sorts of colorful icons. To get to your cache settings, choose “WWW”.

3. In the middle of the “Internet options” control panel you should see
and item labeled “Temporary Internet Files”. “Temporary Internet Files”
is what Microsoft calls your cache.
4. Under “Temporary Internet Files” there are two buttons: one is labeled
“Delete Files” and the other is labeled “Settings”.
5. By pressing the button labeled “Delete Files” you should bring up a
dialog box which ask you if you want to delete all the Temporary Internet
Files. Press the button labeled “OK”.
6. Log out of AOL, log back in, and start playing.

Firefox
Click Tools… then Options… then Privacy… then Cache. Now click on
the "Clear" button. Then click "OK". Now open a new
Internet browser window and try playing the game again.

Mac

Internet Explorer
From the “Edit” menu choose “Preferences” Open the “Web Browser” category
by “double clicking” it; then click “Advanced” Under cache, click “Empty
Now”. Now open a new Internet browser window and try playing the game
again.

Netscape 4
From the “Edit” menu choose “Preferences” Open the “Advanced” category
by “double clicking” it; then click “Cache” Clear the disk cache by clicking
“Clear Disk Cache”. Now open a new Internet browser window and try playing
the game again.


3.
What should I do if a game doesn’t finish loading?

Some Java games
may have conflicts with Sun Java so disabling Sun Java may resolve issues
that are occurring in a game. To disable this option, follow the steps
below.

Step 1
At the top of your browser click Tools… then Internet Options… then
the Advanced tab.

Step 2
In the Settings box, scroll down to Java (Sun).

Step 3
Uncheck the Use Java… box.

Step 4
Scroll down to Microsoft
VM
and make sure the "JIT compiler for virtual machine"
box is checked.

Step 5
Click Apply and OK.

Step 6
Open a new Internet browser window and try playing the game again.


4.
What should I do if a Java game doesn’t begin loading?

In order to see
these games properly on your monitor you must make sure that the “Screen
Area” in your Display settings is set large enough. Here is how to check
your screen area settings for a Windows PC:

1) Click on the “Start” button.
2) Click on “Settings”.
3) Then click on “Control Panel”.
4) Double-click on the “Display” icon (monitor).
5) When the Display window opens, click on the “Settings” tab.
6) Look for the “Screen Area” setting in the lower right corner of the
Display window.
7) Set your Screen Area to 800 x 600 pixels.
8) Click OK


5.
I can’t see the entire game area on my monitor. What should I do?

The first kind
is a "freeze up" when the mouse still works but nothing happens
no matter where you click. This can be fixed by pressing CTRL-ALT-DELETE
on your keyboard. Push all three keys at the same time and this will bring
up a window showing you all the programs that are currently running. The
application that is causing the problem should have (Not Responding) next
to it. Just click on this program to highlight it blue and then click
on the “End Task” button. You may have to wait several seconds for it
to shut down, then you can return to what you were doing.

The second kind is a "crash" when nothing works. In this case
you have no choice but to push the master switch to turn your computer
off. Wait 10 seconds then turn it back on. Windows users will see a blue
scan disc screen on start up. Let it check for errors and then it will
resume the normal boot up process.

Try playing Internet games without any other programs running in the background
like Outlook, Word, Excel or instant messengers. The fewer tasks that
are running the less likely your browser will run out of memory and crash.


6.
A game freezes or crashes my browser. What should I do?

Some businesses
use a “firewall” to prevent the transmission of computer viruses and theft
of sensitive corporate data. In some cases, these firewalls block data
that is required to run Java games.


7.
I can play the games on my home computer but not at my office. Why?

Set the color
depth to 16 bit. Here’s how:

1) Click on the “Start” button.
2) Click on “Settings”.
3) Then click on “Control Panel”.
4) Double-click on the “Display” icon (monitor).
5) When the Display window opens, click on the “Settings” tab.
6) Look for the “Colors” setting in the lower left corner of the Display
window.
7) Set the "Colors" to 16 bit.
8) Click OK

AOL Users
You also need to disable the “Use Compressed Graphics” option. Here’s
how:

1) Click the “My AOL” button and pull down “Preferences”
2) Click the “WWW” button
3) Click the tab for “Web Graphics”
4) Make sure “Use compressed graphics” does NOT have a check in front
of it
5) Click the “Apply” button
6) Go back to the “General” tab
7) Under “Temporary Internet Files”, click “Delete Files”
8) Log out of AOL then log back in and start playing!


8.
The graphics don’t look correct. What should I do?

Some games use
cookies to remember your user name and score. A cookie is a small amount
of data, which often includes an anonymous unique identifier, that is
sent to your browser from a web site and stored on your computer’s hard
drive. If your security setting is set at "High" then your computer
will NOT accept cookies. See question #2 about checking
your browser security setting.

How do I enable Cookies?

To enable cookies for Internet Explorer 5 or higher:
1. Click Tools > Internet Options
2. Click the Security tab
3. Change your Security Level to Medium
4. Click OK

To enable cookies for Internet Explorer 4:
1. Click View > Internet Options
2. Click the Advanced tab
3. Scroll down to Cookies and click the radio button next to “Always accept
Cookies.
4. Click OK

To enable cookies for Netscape Navigator 4.x:
1. Click Edit > Preferences
2. Click the word “Advanced” (not the + next to it!)
3. Click the radio button next to “Accept all cookies”


9.
Are cookies being used with these games? How do I enable cookies?

When you see an
intro screen just click on the game area to activate the game.

10.
The game has finished loading but doesn’t start. What should I do?