help

  1. What is required to play these games?
  2. Nothing happens when the flashing “Start Game” image is clicked. Why?
  3. What should I do if a game doesn’t finish loading?
  4. What should I do if a Java game doesn’t begin loading?
  5. I can’t see the entire game area on my monitor. What should I do?
  6. A game freezes or crashes my browser. What should I do?
  7. The games work on my home computer but not at my office. Why?
  8. The graphics don’t look correct. What should I do?
  9. Are cookies being used with these games? How do I enable cookies?
  10. The game has finished loading but doesn’t start. What should I do?

Answers
1. What is required to play these games?
Your computer will need three plug-ins (Java, Flash and Shockwave) to play these games. Some web browsers (like Internet Explorer, AOL or Firefox) might have Java, Flash or Shockwave already pre-installed. If you need one or more plug-ins then you can find links listed below. Occasionally while loading a game, you will be asked to upgrade your current Shockwave or Flash player. This will allow you to play games that utilize the newest technology.

Shockwave games: Get the latest free version of the Shockwave player

Flash games: Get the latest free version of the Flash player



Java games: Get the free download for the Java plug-in


Problems playing Java games?
Make sure the JIT (Just In Time) compiler is enabled. Here’s how: For Internet Explorer 5 & 6: On your browser click Tools on the menu bar, then Internet Options and once more on the Advanced tab. Scroll down to Microsoft VM or Java VM and make sure the “JIT compiler” box is checked. Then click Apply.

For Internet Explorer 4: On your browser click View on the menu bar, then Internet Options and once more on the Advanced tab. Scroll down to Java VM and make sure the “JIT compiler” box is checked. Then click Apply.

For Firefox:
On your browser click Tools on the menu bar, then Options and once more on the Web Features tab. Make sure that the box next to “Java enabled” is checked and click Apply.

2. Nothing happens when the flashing “Start Game” image is clicked. Why?

A. If you are using a program that blocks pop-up banners then the games will NOT work because they require JavaScript to open the game window. Try disabling your Pop-Up Killer program before playing these games.

B. Your browser security setting might be set too high. Please use the “Medium” setting which is the default setting for Internet Explorer and will allow you to play the games.

At the top of your Internet Explorer browser click on Tools, then click Internet Options. Now click on the Privacy tab, then move the slider to “Medium” for the security zone setting.


3. What should I do if a game doesn’t finish loading?
Most games should take about 2 minutes to load when using a 56K modem. If a game doesn’t load properly, it’s possible that the cache memory is full. Here’s how to clear the cache:

Windows PC

Internet Explorer 5 & 6
At the top of your browser click Tools… then Internet Options… then the General tab… then find Temporary Internet Files: Click the ‘Delete Files’ button then OK. Now open a new Internet browser window and try playing the game again.

Internet Explorer 4
At the top of your browser click View… then Internet Options… then the General tab… then find Temporary Internet Files: Click the ‘Delete Files’ button then OK. Now open a new Internet browser window and try playing the game again.

AOL
1. Go to the “My AOL” button at the top of your AOL browser. This will bring up the your “My AOL” menu. In your “My AOL” menu, you should see several menu items, one of which is the “Preferences” item.
2. Select “Preferences”. The “Preferences” dialog now appears with all sorts of colorful icons. To get to your cache settings, choose “WWW”.
3. In the middle of the “Internet options” control panel you should see and item labeled “Temporary Internet Files”. “Temporary Internet Files” is what Microsoft calls your cache.
4. Under “Temporary Internet Files” there are two buttons: one is labeled “Delete Files” and the other is labeled “Settings”.
5. By pressing the button labeled “Delete Files” you should bring up a dialog box which ask you if you want to delete all the Temporary Internet Files. Press the button labeled “OK”.
6. Log out of AOL, log back in, and start playing.

Firefox
Click Tools… then Options… then Privacy… then Cache. Now click on the “Clear” button. Then click “OK”. Now open a new Internet browser window and try playing the game again.

Mac
Internet Explorer
From the “Edit” menu choose “Preferences” Open the “Web Browser” category by “double clicking” it; then click “Advanced” Under cache, click “Empty Now”. Now open a new Internet browser window and try playing the game again.

Netscape 4
From the “Edit” menu choose “Preferences” Open the “Advanced” category by “double clicking” it; then click “Cache” Clear the disk cache by clicking “Clear Disk Cache”. Now open a new Internet browser window and try playing the game again.


4. What should I do if a Java game doesn’t begin loading?

Some Java games may have conflicts with Sun Java so disabling Sun Java may resolve issues that are occurring in a game. To disable this option, follow the steps below.

Step 1
At the top of your browser click Tools… then Internet Options… then the Advanced tab.

Step 2
In the Settings box, scroll down to Java (Sun).

Step 3
Uncheck the Use Java… box.

Step 4
Scroll down to Microsoft VM and make sure the “JIT compiler for virtual machine” box is checked.

Step 5
Click Apply and OK.

Step 6
Open a new Internet browser window and try playing the game again.


5. I can’t see the entire game area on my monitor. What should I do?

In order to see these games properly on your monitor you must make sure that the “Screen Area” in your Display settings is set large enough. Here is how to check your screen area settings for a Windows PC:

1) Click on the “Start” button.
2) Click on “Settings”.
3) Then click on “Control Panel”.
4) Double-click on the “Display” icon (monitor).
5) When the Display window opens, click on the “Settings” tab.
6) Look for the “Screen Area” setting in the lower right corner of the
Display window.
7) Set your Screen Area to 800 x 600 pixels.
8) Click OK

6. A game freezes or crashes my browser. What should I do?
The first kind is a “freeze up” when the mouse still works but nothing happens no matter where you click. This can be fixed by pressing CTRL-ALT-DELETE on your keyboard. Push all three keys at the same time and this will bring up a window showing you all the programs that are currently running. The application that is causing the problem should have (Not Responding) next to it. Just click on this program to highlight it blue and then click on the “End Task” button. You may have to wait several seconds for it to shut down, then you can return to what you were doing.

The second kind is a “crash” when nothing works. In this case you have no choice but to push the master switch to turn your computer off. Wait 10 seconds then turn it back on. Windows users will see a blue scan disc screen on start up. Let it check for errors and then it will resume the normal boot up process.

Try playing Internet games without any other programs running in the background like Outlook, Word, Excel or instant messengers. The fewer tasks that are running the less likely your browser will run out of memory and crash.


7. I can play the games on my home computer but not at my office. Why?

Some businesses use a “firewall” to prevent the transmission of computer viruses and theft of sensitive corporate data. In some cases, these firewalls block data that is required to run Java games.

8. The graphics don’t look correct. What should I do?

Set the color depth to 16 bit. Here’s how:

1) Click on the “Start” button.
2) Click on “Settings”.
3) Then click on “Control Panel”.
4) Double-click on the “Display” icon (monitor).
5) When the Display window opens, click on the “Settings” tab.
6) Look for the “Colors” setting in the lower left corner of the Display
window.
7) Set the “Colors” to 16 bit.
8) Click OK

AOL Users
You also need to disable the “Use Compressed Graphics” option. Here’s how:

1) Click the “My AOL” button and pull down “Preferences”
2) Click the “WWW” button
3) Click the tab for “Web Graphics”
4) Make sure “Use compressed graphics” does NOT have a check in front of it
5) Click the “Apply” button
6) Go back to the “General” tab
7) Under “Temporary Internet Files”, click “Delete Files”
8) Log out of AOL then log back in and start playing!


9. Are cookies being used with these games? How do I enable cookies?

Some games use cookies to remember your user name and score. A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site and stored on your computer’s hard drive. If your security setting is set at “High” then your computer will NOT accept cookies. See question #2 about checking your browser security setting.

How do I enable Cookies?

To enable cookies for Internet Explorer 5 or higher:
1. Click Tools > Internet Options
2. Click the Security tab
3. Change your Security Level to Medium
4. Click OK

To enable cookies for Internet Explorer 4:
1. Click View > Internet Options
2. Click the Advanced tab
3. Scroll down to Cookies and click the radio button next to “Always accept Cookies.
4. Click OK

To enable cookies for Netscape Navigator 4.x:
1. Click Edit > Preferences
2. Click the word “Advanced” (not the + next to it!)
3. Click the radio button next to “Accept all cookies”


10.The game has finished loading but doesn’t start. What should I do? When you see an intro screen just click on the game area to activate the game.

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